Survey Skip Logic

Some survey questions only make sense if the person answered a previous question a certain way. This walkthrough shows you each case and lets you decide what happens.

How this works

We found 3 decision points across both surveys where a respondent's answer makes a follow-up question irrelevant.

For each one, you'll see the trigger question, which answer causes the skip, and the question(s) that would be affected. Then you pick one of three options.

2

in Parent Survey

1

in Staff Survey

Parent Survey

Decision 1 of 3

If a parent hasn't used messaging, should we ask about messaging issues?

Question 2 — The Trigger

Have you used the direct messaging feature in the NHA App?

Yes, I've sent or received messages

I've tried but couldn't get it to work

No, I didn't know it existed

No, I chose not to use it

Question 3 — Would Be Skipped

Have you experienced any of these issues with messaging?

Couldn't find how to send a message

Message appeared to send but the teacher didn't receive it

Messages are hard to read or scroll on my phone

I don't know if my message was read

I had to log in again to see messages

I sent a message but never received a reply

No issues

When a parent says they haven't used messaging, what should we show instead of Question 3?

Skip it entirely

Jump straight to Question 4 (School & Class Posts). The survey becomes 9 questions for these respondents.

Show information about messaging

Replace with a promotional slide: what messaging looks like, why it's useful, how to try it. Survey stays at 10 slides.

Replace with a different question

Swap in an alternate question that's relevant even if they haven't used messaging (e.g., "Why haven't you tried messaging?").

Parent Survey

Decision 2 of 3

If a parent gets notifications reliably, should we ask what caused missed ones?

Question 5 — The Trigger

Are you receiving notifications when something new arrives?

Yes, reliably

Sometimes — I miss some

Rarely or never

I don't know how to set up notifications

Question 6 — Would Be Skipped

If you've missed notifications, what do you think caused it?

Notifications aren't turned on for this app on my phone

I set them up but they still don't come through

Notifications arrive but they're delayed

I'm not sure

I haven't missed any

When a parent says notifications work fine, what should we show instead of Question 6?

Skip it entirely

Jump straight to Question 7 (notification preference). Survey becomes 9 questions for these respondents.

Show a tip about notification settings

Replace with helpful info: how to customize notification preferences, how to control what they get alerts for. A reward for having it set up.

Replace with a different question

Swap in an alternate question (e.g., "Which types of notifications are most useful to you?" or "Would you like more or fewer notifications?").

Staff Survey

Decision 3 of 3

If a staff member rarely messages parents, should we ask about responses and issues?

Question 1 — The Trigger

How often do you use the NHA App to message parents?

Daily or almost daily

A few times a week

A few times a month

Rarely or never

Question 2 — Would Be Skipped

When you send a message to a parent, do they typically respond?

Yes, most parents respond

Some do, some don't

Rarely — I'm not sure they're seeing my messages

I haven't sent messages through the app

Question 3 — Would Also Be Skipped

Have you experienced any of these issues with messaging?

Messages take too long to send or appear stuck

Can't tell if the parent received or read my message

Hard to find the right parent in the directory

Notification doesn't seem to reach the parent

Accidentally messaged the wrong person

No issues

When a staff member says they rarely message, what should we show instead of Questions 2 & 3?

Skip both entirely

Jump straight to Question 4 (Creating Posts). The survey becomes 8 questions for these respondents.

Show information promoting messaging

Replace both with 1-2 informational slides: what messaging looks like, why parents prefer it over email, success stories. Then continue to Question 4.

Replace with different questions

Swap in alternate questions (e.g., "What's the main reason you don't message through the app?" and "What would make you more likely to use messaging?").

All done!

Here's a summary of your decisions. Cenovio's team will implement these into the final surveys.

Survey	Scenario	Decision
Parent	Haven't used messaging	Pending
Parent	Notifications work fine	Pending
Staff	Rarely messages parents	Pending

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